Founding Operations Manager – Build and Manage Offshore Back-Office Services Team

Long-Term Opportunity | Remote | Contract / Part-Time Initially About the Opportunity I am launching a U.S.-based managed business services company providing outsourced back-office operations to small and midsize businesses throughout the United States. Our planned services include bookkeeping support, accounts payable and receivable, invoicing, billing administration, payroll coordination, general administration, CRM support, and business process automation. I am seeking an experienced Back-Office Operations Manager who can help establish and eventually lead our offshore service delivery operation. This is not a typical virtual assistant position. I am looking for someone with management experience who can help build a professional, scalable business. The right candidate could grow into a long-term leadership position as the company expands. This is a hands-on operations position, not a management-only role. During the initial startup phase, the selected candidate will be personally responsible for performing back-office services for our first clients, including bookkeeping support, accounts payable and receivable, invoicing, billing administration, and general business operations. As our client base and recurring revenue grow, the Operations Manager will help recruit, train, and supervise additional professionals, subject to my approval. The goal is to transition from personally delivering services to managing a scalable team while maintaining responsibility for service quality, efficiency, and client satisfaction. The ideal candidate must be equally comfortable performing detailed back-office work and building and leading a team. We are looking for someone interested in growing with the company and potentially becoming our long-term Head of Operations. Key Responsibilities Phase 1 – Business Setup and Planning Help define the services we can reliably deliver. Recommend staffing requirements and appropriate contractor rates. Develop standard operating procedures and quality-control processes. Recommend software and workflow management tools. Help establish client onboarding procedures. Develop a scalable offshore delivery structure. Phase 2 – Team Recruitment Identify and evaluate qualified bookkeeping, AP/AR, billing, and administrative specialists. Interview prospective contractors. Recommend candidates, compensation, and staffing arrangements. Coordinate paid skills assessments. Build a reliable team of professionals, subject to company owner approval. Phase 3 – Client Service Delivery Manage assigned client workflows and deadlines. Supervise offshore specialists. Monitor work quality and productivity. Coordinate client onboarding and service transitions. Maintain professional client communications. Develop performance reports and operating metrics. Improve efficiency through standardized processes and automation. Required Qualifications At least five years of relevant back-office, BPO, or outsourced business operations experience. Demonstrated experience managing remote teams. Experience supporting U.S.-based business clients. Strong understanding of bookkeeping, AP/AR, invoicing, and business administration. Familiarity with QuickBooks Online and common U.S. business software. Excellent written and spoken English. Experience developing SOPs, managing deadlines, and monitoring quality. Ability to recruit, train, and supervise additional offshore professionals. Strong organizational and problem-solving skills. Experience with AI automation, Zapier, Make, CRM systems, or workflow automation is highly desirable. Working Arrangement This is initially a part-time, project-based independent contractor opportunity. We are currently establishing the business and validating customer demand. There is no guaranteed immediate full-time workload. The selected candidate will initially participate in a paid planning and evaluation project. Additional responsibilities and compensation will increase as customer contracts are secured. We are interested in developing a long-term relationship with someone who wants to help build and lead a growing operation. Compensation Please provide your hourly rate in USD. We are considering qualified candidates primarily in the Philippines, although experienced applicants from other countries are welcome. Application Instructions Please answer the following questions: Are you willing and qualified to personally perform bookkeeping, AP/AR, billing, and general administrative services for our initial clients before transitioning into a full operations management role? Please describe which services you can perform independently and your level of experience with each. How many years have you managed outsourced back-office operations for U.S. businesses? How many remote employees or contractors have you directly supervised? Which services have your teams delivered? What accounting, CRM, and workflow software have you used? Have you recruited and trained offshore professionals? How would you organize service delivery for five U.S. business clients? How do you ensure accuracy, confidentiality, and consistent client service? What is your hourly rate and current availability? Are you interested in helping build a company from its earliest stage? Please describe one specific example of an outsourced operations team you helped build or manage. Generic proposals will not be considered. We are looking for a potential long-term operations leader, not simply someone to complete administrative tasks. Budget: USD 15–25