Bilingual Full-time Customer Service

Full-time Customer Service Representative (English/Bilingual English& Spanish) Vacancies: Multiple Work Type: Full-time (40 hours/week) Compensation: USD $4.00 – $7.00/hour (commensurate with experience) Working Hours & Schedule Weekly Commitment: 40 hours per week, Monday to Sunday (Shift rotation based on project requirements). Job Responsibilities Inbound Call Handling: Professionally answer incoming customer inquiries, provide timely solutions, and proactively manage and follow up on missed calls. Live Chat Support: Respond to online customer live chats promptly, delivering accurate and helpful assistance. Email Management: Efficiently process and resolve designated daily quotas of customer support emails. Customer Feedback & Insights: Collect and report customer suggestions, complaints, and recurring issues to assist in optimizing internal products and service workflows. Product Expertise & Ad-hoc Tasks: Continuously learn and maintain up-to-date knowledge of client products, and complete other duties assigned by the account team supervisor. Job Requirements Education: Associate degree or above. Gender: No restriction. Language Proficiency: Fluent in English (both spoken and written; clear communication skills). Experience: 1+ years of customer support or call center experience. Experience in e-commerce cross-border after-sales service is highly preferred. Core Competencies: Excellent interpersonal and problem-solving skills, highly stable, self-motivated, and detail-oriented. Contact Info Rikki Wu Direct：+1.416.848.7505 Lark：15581119113 DingTalk：15581119113 rikki.wu（——Delete）@callnovo.com.cn Budget: USD 4–7